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How do you assess new customer service technologies? And how do you ensure that the investment will deliver a material benefit to the lives of your customers?
What new growth opportunities could you discover for your business by simply taking a step back to review and refresh your strategy?
Is the organisation that you lead weighed down by ‘rocks’ or is it lifted up and driven by ‘sponges’ who have created a growth mindset?
Many leaders highlight the need for pace when they really mean that they want their organisation to do more
Where are the metaphorical litter bins in your organisation, and what steps are you taking to remove them?
What are your own beliefs about your business, and how grounded are they in the reality of its current situation?
What are you doing to make life simpler, more reliable and easier for your customers?
How does your organisation rate on customer service, and does your call centre service add to or detract from your customers’ experience?
What kind of organisation do you lead? Are you playing covers or are you playing originals?
When it comes to strategy and competition, there are two broad schools of thought. Focusing on delighting customers and generating good returns is always best
How does your business really win? And what steps are you taking to sustain, improve and drive the secrets of your success?
The performance potential of any team is directly proportional to the strengths of the relationships across the group.
What questions could you ask to encourage bigger thinking, better ideas and greater collaboration in your organisation?
The success of your leadership, innovation and growth is based on your willingness to make proactive runs.
How strong is the currency of strategy in your business? And how are you ensuring that it retains and enhances its value over time?
Chief Executives report that over 60% of business transformations fail to achieve their goals. Here are my Top 5 tips to help you and your business achieve your goals and resolutions
Ruling and leading by fear and coercion only works if those being ruled agree to be cowed. At best, fear-driven leadership delivers compliance.
In many business organisations, over time, inefficient and ineffective processes and activities become accepted rather than addressed.
Strategy is an overarching set of goals, objectives and means, while tactics are a set of actions to achieve a certain end.
When I run strategy projects with clients, the final stage is to agree the key actions needed to turn the strategy into reality.
Research shows that younger workers – Gen Z and millennials – want their employers to provide a working environment that provides greater meaning and fulfilment
Morgan Cross Consulting Ltd
PO Box 9210
Newark, NG24 9EG