Crosswires Blog
Get Our Weekly Newsletter

Business Rocks: Customer Service Technologies That Make Customer Service Worse
How do you assess new customer service technologies? And how do you ensure that the investment will deliver a material benefit to the lives of your customers?
LATEST POST
More Blogposts

Business Rocks: Revolution or Evolution
What new growth opportunities could you discover for your business by simply taking a step back to review and refresh your strategy?

Business Rocks: Sponges And Rocks
Is the organisation that you lead weighed down by ‘rocks’ or is it lifted up and driven by ‘sponges’ who have created a growth mindset?

Business Rocks: The Speed Of Light
Many leaders highlight the need for pace when they really mean that they want their organisation to do more

Business Rocks: Bin There, Done That
Where are the metaphorical litter bins in your organisation, and what steps are you taking to remove them?

Business Rocks: You’d Better Believe It
What are your own beliefs about your business, and how grounded are they in the reality of its current situation?

Business Rocks: The Easy Way To Success
What are you doing to make life simpler, more reliable and easier for your customers?

Business Rocks: Your Call Is Important
How does your organisation rate on customer service, and does your call centre service add to or detract from your customers’ experience?

Business Rocks: Covers Bands vs Originals
What kind of organisation do you lead? Are you playing covers or are you playing originals?

Business Rocks: Beating The Competition
When it comes to strategy and competition, there are two broad schools of thought. Focusing on delighting customers and generating good returns is always best

Business Rocks: The Secrets Of Your Success
How does your business really win? And what steps are you taking to sustain, improve and drive the secrets of your success?

Business Rocks: Post-Pandemic Purpose
The performance potential of any team is directly proportional to the strengths of the relationships across the group.

Business Rocks: What’s Your Question?
What questions could you ask to encourage bigger thinking, better ideas and greater collaboration in your organisation?

Business Rocks: Making The Run
The success of your leadership, innovation and growth is based on your willingness to make proactive runs.

Business Rocks: The Currency Of Strategy
How strong is the currency of strategy in your business? And how are you ensuring that it retains and enhances its value over time?

Business Rocks: Goals And Resolutions
Chief Executives report that over 60% of business transformations fail to achieve their goals. Here are my Top 5 tips to help you and your business achieve your goals and resolutions

Business Rocks: We Have Nothing To Fear
Ruling and leading by fear and coercion only works if those being ruled agree to be cowed. At best, fear-driven leadership delivers compliance.

Business Rocks: That’s Just The Way It Is
In many business organisations, over time, inefficient and ineffective processes and activities become accepted rather than addressed.

Business Rocks: Tactics vs Strategy: The Real Difference
Strategy is an overarching set of goals, objectives and means, while tactics are a set of actions to achieve a certain end.

Business Rocks: Turn Off The Programme
When I run strategy projects with clients, the final stage is to agree the key actions needed to turn the strategy into reality.

Business Rocks: One Step Forward
Research shows that younger workers – Gen Z and millennials – want their employers to provide a working environment that provides greater meaning and fulfilment
STAY IN
TOUCH
Morgan Cross Consulting Ltd
PO Box 9210
Newark, NG24 9EG