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Business Rocks: Microscopes and Telescopes
Strategy and growth decisions are different. They demand that you look at the world through as broad a lens as possible, searching and scanning for new opportunities.
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Business Rocks: What’s The Goal?
Goals matter at a personal, organisational, national and international level. If you are clear on your goals, you are likely to be far more productive and better able to get things done.
Business Rocks: My Wife’s Lessons in Leadership
What does leadership mean to you? And how do you live your leadership values day-to-day?
Business Rocks: 5 Lessons From Coaching Football
Which of these five lessons could help you improve the delivery of organisational change across your business?
Business Rocks: The Most Underrated Driver of Value
Most organisations have many cost accountants, but I’ve yet to meet a customer retention accountant!
Business Rocks: Customer Service Technologies That Make Customer Service Worse
How do you assess new customer service technologies? And how do you ensure that the investment will deliver a material benefit to the lives of your customers?
Business Rocks: Number 1 Fan
What do your customers say about the experience of buying and using your products and services? And how likely are they to tell others how great you are?
Business Rocks: The Objectives Behind The Objectives
Taking the time to understand the objectives behind their objectives may help you to build a better, more productive organisation.
Business Rocks: Assets, Capabilities and Getting Stuff Done
Strategy is more than getting stuff done. It also includes developing your assets and your capabilities in line with your strategic aims.
Business Rocks: The Power Of 6000
How often do you share your company’s strategy and how effectively do you link it to the myriad of decisions your teams need to make every day?
Business Rocks: “Who?” or “What?”
As a leader, it can be tempting to seek out the individual responsible for an error, but it if the system doesn’t improve, your results won’t either.
Business Rocks: Personal Needs and Team Performance
What are the top 5 personal needs that you’re looking to meet from your work? And, what are the top 5 needs of each member of your team?
Business Rocks: Shims
Where are you focused on managing and improving ‘shims’ when you could be developing a better, more productive solution?
Business Rocks: The Beauty of Difficult
The key to business success is not to pursue a fruitless search for ‘quick wins’, but to doggedly pursue the ‘big, difficult wins’ that really matter.
Business Rocks: Playlists and Radio
Many management meetings, even strategy meetings, are like playlists – it’s the same tunes that are played and listened to each time.
Business Rocks: The Away Day Special
Here are five questions to help you make sure that your strategy away day is a success and not merely an empty talking shop
Business Rocks: The Customer’s Not Always Right, But….
How does your organisation ensure that genuine customer insight, not management intuition, guides the delivery of your strategy and proposition?
Business Rocks: I Hate to Say I Told You So
Where do you need to develop better alternatives for a big decision you’re working on? How well do your big investment decisions apply these four principles?
Business Rocks: The Limits To Learning From Experience
Learning from experience is a good thing, but allowing your past experiences to prevent you making the right decisions now is dysfunctional.
Business Rocks: Justin Thomas
Careers are rarely linear. They involve ups and downs, many of which are beyond our control – they can rise and fall.
Business Rocks: Goals and Targets
Targets and objectives are important. But goals are important too, giving everyone in the organisation a sense of mission.
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