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Business Rocks: Customer Service Technologies That Make Customer Service Worse
How do you assess new customer service technologies? And how do you ensure that the investment will deliver a material benefit to the lives of your customers?
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Business Rocks: Number 1 Fan
What do your customers say about the experience of buying and using your products and services? And how likely are they to tell others how great you are?

Business Rocks: The Objectives Behind The Objectives
Taking the time to understand the objectives behind their objectives may help you to build a better, more productive organisation.

Business Rocks: Assets, Capabilities and Getting Stuff Done
Strategy is more than getting stuff done. It also includes developing your assets and your capabilities in line with your strategic aims.

Business Rocks: The Power Of 6000
How often do you share your company’s strategy and how effectively do you link it to the myriad of decisions your teams need to make every day?

Business Rocks: “Who?” or “What?”
As a leader, it can be tempting to seek out the individual responsible for an error, but it if the system doesn’t improve, your results won’t either.

Business Rocks: Personal Needs and Team Performance
What are the top 5 personal needs that you’re looking to meet from your work? And, what are the top 5 needs of each member of your team?

Business Rocks: Shims
Where are you focused on managing and improving ‘shims’ when you could be developing a better, more productive solution?

Business Rocks: The Beauty of Difficult
The key to business success is not to pursue a fruitless search for ‘quick wins’, but to doggedly pursue the ‘big, difficult wins’ that really matter.

Business Rocks: Playlists and Radio
Many management meetings, even strategy meetings, are like playlists – it’s the same tunes that are played and listened to each time.

Business Rocks: The Away Day Special
Here are five questions to help you make sure that your strategy away day is a success and not merely an empty talking shop

Business Rocks: The Customer’s Not Always Right, But….
How does your organisation ensure that genuine customer insight, not management intuition, guides the delivery of your strategy and proposition?

Business Rocks: I Hate to Say I Told You So
Where do you need to develop better alternatives for a big decision you’re working on? How well do your big investment decisions apply these four principles?

Business Rocks: The Limits To Learning From Experience
Learning from experience is a good thing, but allowing your past experiences to prevent you making the right decisions now is dysfunctional.

Business Rocks: Justin Thomas
Careers are rarely linear. They involve ups and downs, many of which are beyond our control – they can rise and fall.

Business Rocks: Goals and Targets
Targets and objectives are important. But goals are important too, giving everyone in the organisation a sense of mission.

Business Rocks: Greatest Hits and New Music
What’s the right balance between focusing on ‘greatest hits’ and current performance vs. ‘new music’ and future growth for your organisation?

Business Rocks: Ashes To Ashes
Many companies struggle to shift their offer and organisation to new market realities. As I’ve put it before, nothing fails like success.

Business Rocks: Skylarking
As a leader of your business, it can be tempting to share your purpose, strategy and key objectives with your organisation in a handful of set-piece events

Business Rocks: Drip, Drip, Drip
As a leader of your organisation, you will be an expert in resolving issues. As a result, it’s tempting to get involved in problems that don’t really need your input.

Business Rocks: Revolution or Evolution
What new growth opportunities could you discover for your business by simply taking a step back to review and refresh your strategy?
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PO Box 9210
Newark, NG24 9EG