Why Consultant-Led Strategies Fail

If a tree falls in a forest and no-one is there to hear it, does it make a sound? Equally, if a new business strategy is developed and there is no-one willing to deliver it, did it ever really exist? One of the biggest mistakes executives with their strategy is that...

Service Without A Smile?

  We’ve just returned from an enjoyable family holiday on the Algarve. Staying at the Penina Hotel near Alvor, I had a week of golf with my wife and three sons. I’ve played less than a dozen rounds over the past 10-15 years, so I was a little apprehensive about...