What Market Are You Really In?

What Market Are You Really In?

When Apple first launched its ground-breaking iPad, the comment that made me really stop and listen was when Steve Jobs said that Apple were now the world’s largest player in the mobile devices market.   It struck me that Apple’s perception of its market had...
The Resistance To Change Formula

The Resistance To Change Formula

Twenty years ago, an expert in organisational development and organisational change introduced me to the ‘resistance to change’ formula. I’ve used it ever since to better manage any business projects – which means all business projects!! – involving a change in...

The 4 Types Of Innovation

There was a time, not that long ago, when companies didn’t necessarily have an innovation-related objective on their strategic agenda. Instead, they would, for example, be focused on reducing costs, expanding geographically or creating operational excellence. It...

Innovation Is A Dirty Business

Customers are poor predictors of their own behaviour. No matter how much research a company does, managers who bring a new business to market will hold their breath at launch-time just as much as NASA scientists do with a rocket launch. Tesco, for example, spent a...