The Unbalanced Scorecard

My big problem with the Balanced Scorecard approach to strategy and performance management is that is, well, too balanced. It makes everything of equal importance. In most Balanced Scorecard projects and reports I’ve seen, there is a general assumption that all goals...

The Simplicity Test

Complexity is the enemy of pace. As a result, it is a critical leadership task to simplify the organization wherever and whenever possible. Simplicity drives speed, which, in turn, drives results, and removing unnecessary complexity can be the catalyst for new growth....

Ready, Steady…. Relax!

There is an interesting article in today’s edition of The Times – at least it’s interesting to men, like me, aged 50 or older! It is called Less Is More: How To Be Fit After 50, and shares a study by Dr Peter Herbert, a 70-year old fitness expert who has found that...

Why do customers leave you?

Most marketing activity is still focused on attracting customers. Look at all the deals on TV subscriptions, utility services, mobile phones, insurance and banks. They are all deals set up to attract new customers. But what if you turned your marketing investment on...

Creating A Powerful #1 Goal

As I’ve written previously, clear, unambiguous and powerful #1 goal can have a transformative effect on the success of your business (see here). I worked with Topps Tiles, for instance, to establish a #1 goal for the business of growting their market share in the UK...