This week’s focus: How would you run your business if you had no management information? What would you do differently to make sure that your customers were receiving a great experience, your operations were effective and your people had the skills, capabilities and desire to do a great job?

In my experience too many managers are fixated on the numbers and distant from the actual business. Management information should be a confirmation of what you already know, not a weekly or monthly surprise.

My guess is that your immediate response to my opening questions was that you would spend far more time on the front line of your business with your customers, your suppliers and partners and your people. Well, why not do it?

Off the record: Living By Numbers by New Musik

So you’re living by numbers

And numbers you answer to

You can count all the numbers

You bet that someone’s counting you

We’re living by numbers

© Stuart Cross 2011. All rights reserved.