The Best Strategy Conversations

The Best Strategy Conversations

The best strategy conversations start with two words: What if……   What if we became a truly digital business? What if we halved our product offering? What if we could double our speed to market? What if we were able to create completely bespoke solutions for all...

Why Consultant-Led Strategies Fail

If a tree falls in a forest and no-one is there to hear it, does it make a sound? Equally, if a new business strategy is developed and there is no-one willing to deliver it, did it ever really exist? One of the biggest mistakes executives with their strategy is that...
Service Without A Smile?

Service Without A Smile?

We’ve just returned from an enjoyable family holiday on the Algarve. Staying at the Penina Hotel near Alvor, I had a week of golf with my wife and three sons. I’ve played less than a dozen rounds over the past 10-15 years, so I was a little apprehensive about how I...
The Key To A Great Business Strategy

The Key To A Great Business Strategy

Last week, I met with an old client who shared with me his company’s latest strategy pack. The document, prescribed by the Group Head Office, was 126 pages long and full of analysis, charts, tables, graphs and action plans.   There was also one page in the pack...

The 5 Questions Your Strategy Should Answer

What is a strategy? This seemingly simple question can lead to a wide variety of answers. Some people will tell you that it’s a vision. Others will say it’s a plan of action. While others will talk about having a clear position in your market. My own view – and...

The Unbalanced Scorecard

My big problem with the Balanced Scorecard approach to strategy and performance management is that is, well, too balanced. It makes everything of equal importance. In most Balanced Scorecard projects and reports I’ve seen, there is a general assumption that all goals...

The 12 Characteristics of Strategic CEOs

No one in an organization has as much leverage as the CEO. From the moment you walk into the building on your first day (and probably before), everyone is scrutinizing your actions and behaviours. They are looking for patterns and inconsistencies. Others will rapidly...

The Strategy Magnet

At my first ever business school lecture on strategy, the professor described strategy as like a magnet being waved above a pile of iron filings. Before the magnet is waved, the filings will be pointing in all directions. But, after it is passed over the pile the...

Lost In Translation

High-level strategy is as useful to most workers in an organization as a high-flying airliner is to people in a bus queue. The bus passengers may briefly look up and notice the plane and its vapor trail, but, even if it is traveling in the same direction, it cannot...