Innovation Is A Dirty Business

Customers are poor predictors of their own behaviour. No matter how much research a company does, managers who bring a new business to market will hold their breath at launch-time just as much as NASA scientists do with a rocket launch. Tesco, for example, spent a...

The Top 5 Innovation Killers

  Innovation has never been more important to companies as it is now. Economic, technological and social turbulence is creating new needs, and new forms of value are needed to fulfill them. Yet many companies fail to achieve their innovation potential. So what...

The Pace Of Change Is Not A Cliche

Here are some interesting statistics of how markets and business has changed in just the last 10 years. The pace of change is real and it is affecting every business. How has your business responded to these transformations in the past 10 years, and what are your...

Why The New Nokia Lumia Will Struggle

Have you seen the new Lumia phone that Nokia launched yesterday? It looks great. It’s like an iPhone, but brighter. It apparently has a great video camera and you can charge it up wirelessly. What’s more, analysts predict that the pricing for these phones will be...

Take The Innovation Scorecard Test

Simply score yourself and your organisation from 0 to 5 for each of the statements below, where ‘0’ means you strongly disagree with the statement, and ‘5’ means you strongly agree with the statement. After completing the survey sum up your total score and find out...

The Secret To Success Is Failure

  It’s only by trying something new, getting it wrong, identifying what’s worked and what hasn’t, and improving your solution until you create something that works. This is true in product development, operational improvements, leadership and strategy – and...

Are You “Stupidly Easy” To Buy From?

In last week’s Friday Focus I highlighted the need to make things as easy as possible for your customers to access your products and services. I said that you should make this “stupidly easy”. Ten years ago I ran a project with Boots to develop a new city-centre store...

Skiing Made Easy

I’ve recently returned from a wonderful week’s skiing in La Rosiere, France, with my wife and three children. The service from our tour operators, Ski Esprit, was very good, but one element of the service model outshone all the others. The biggest headache...

Fresh & Easy = Stale & Hard

The problems mount up for new Tesco CEO, Phil Clarke, and one of the biggest issues on his desk is how to deal with the under-performing US business, Fresh & Easy, which announced further losses and store closures this week. In particular, I am struck with the...