Open To Ideas

We moved into our new house five months ago. The day after we moved in, when there were still boxes on the driveway, I heard a knock at the door. A man, who introduced himself as Shane, told me that he ran a plant nursery and was delivering locally. He then asked,...

5 Ways To Keep Your Strategy On Track

In the late 1990s, I took up my first major strategy role, leading the strategy team at the UK retail and pharmacy chain, Boots the Chemists. Not long after I started my role things changed for Boots – and not for the better! Wal-Mart’s acquisition of the UK’s third...

The Benefits Of A Customer Walkout

Last weekend the fans of Liverpool Football Club were so incensed about the proposed increase in ticket prices that they organized a walkout from the team’s game against Sunderland. With just over 10 minutes remaining in the game, and with Liverpool leading 2-0,...