Getting Focused On Focus

  One of the most difficult conversations I have with my clients is the need to develop a focused strategic agenda. Most business leaders are optimistic – and a little greedy – and wish to bite off more than their organisation can reasonably chew. As a result,...
Business Rocks: Just Checking

Business Rocks: Just Checking

  Dylan, our eldest son, took his theory driving test last week. Or, to be more precise, he nearly took the test. The truth is that, when we got to the testing centre, he mumbled something about having forgotten his driving licence, which was needed to prove his...
Business Rocks: Problem Stones

Business Rocks: Problem Stones

Last week I found out that I have a relatively large stone in one of my kidneys. Now, I have passed a couple of kidney stones over the past 10 years and can confidently confirm that passing a stone is more painful than childbirth (although, admittedly, with fewer...
Business Rocks: Hidden Successes

Business Rocks: Hidden Successes

Not all successes are obvious or clear. During difficult trading conditions, in particular, it is tempting to dwell on the problems, rather than the opportunities. But even in the trickiest situations, my experience is that there will still be successes out there...
Business Rocks: Running Ahead Of The Ball

Business Rocks: Running Ahead Of The Ball

Finney, our cocker spaniel, loves to play fetch with a tennis ball. I’ve noticed that he starts running for the ball when my arm is raised to throw it. Even before I’ve begun to throw the ball, he’s off and sprinting in the general direction...
Business Rocks: The Sum of Our Choices

Business Rocks: The Sum of Our Choices

I think it was Albert Camus, the existentialist novelist, who said, “Life is the sum of all our choices.” In other words, it’s the decisions we make – or fail to make – that determine the life we live. It’s the same in business....
Business Rocks: The Cost of Delay

Business Rocks: The Cost of Delay

Last week I was working with a client in the US to help the business accelerate its internal pace of delivery. Like many organisations with a desire for improvement, the company is already doing many excellent things – as with this client, when it comes to...

Overcoming The Fear Of Learning

  I am currently reading Fear: Trump in the White House, written by Bob Woodard, the legendary Washington Post journalist. It’s a fascinating insight into the internal machinations and ways of working of President Trump’s top team and their supporting officials,...
Business Rocks: Better Tomorrow

Business Rocks: Better Tomorrow

OK, I admit it – I’m a procrastinator! Even with this newsletter I usually wait until an hour before it needs to go out before I write it. That’s what’s happened this morning. It is the deadline that gives me the energy and motivation to get...

The 5 Principles of Organisational Speed

I’ve been reflecting on the fundamentals of organisational speed and distilling the key lessons for businesses to work on. As a result, I’ve pulled together these five principles of pace that could accelerate your growth and success: Be fixed on the vision, but...

Service Without A Smile?

  We’ve just returned from an enjoyable family holiday on the Algarve. Staying at the Penina Hotel near Alvor, I had a week of golf with my wife and three sons. I’ve played less than a dozen rounds over the past 10-15 years, so I was a little apprehensive about...

Business Rocks: Making A Bad Decision Better

Bad news for Brits. It seems that people are willing to spend more time in a queue if they’ve already been standing around for a while in the line – even if there are other better options available. New research by US scientists has shown that humans, as...