Business Rocks – Surprise, Surprise

This Week’s Focus: Last week we were away on our annual family skiing trip to La Rosiere in France. This is the sixth year running we’ve been to La Rosiere – I actually met a client in a bar there one night, who pointed out to me that for someone who writes about...

The Benefits Of A Customer Walkout

Last weekend the fans of Liverpool Football Club were so incensed about the proposed increase in ticket prices that they organized a walkout from the team’s game against Sunderland. With just over 10 minutes remaining in the game, and with Liverpool leading 2-0,...

Business Rocks – Perfect Partners

This week’s focus: The ability to partner is becoming one of the most important, yet unrecognized, organisational capability. In fast moving, unpredictable markets with ever-shortening product life cycles it no longer always makes sense to try and do everything...