Good To Great To Cliche

There are no ‘cookie cutter’ solutions that deliver sustainable growth for businesses. Life is just not that simple, and each situation needs its own response. So when I hear executives tell me – as many seem to do – that they want to take their company from “good to...

How To Improve Customer Retention

Retaining existing customers is often overlooked in the growth strategy of many companies. Yet studies have shown that it’s far more efficient and profitable to improve the retention of existing customers than it is to attract new customers to fill the hole by those...

Is Your Strategy Lost In Translation

It is often said that a strategy doesn’t fail in its formulation but in its implementation. I don’t agree. I believe that in many cases strategy simply falls through the gap between formulation and implementation: it fails in its translation. Many...

Nothing Fails Like Success

Many companies struggle and fail, not because they are bad at what they do, but because they are great at what they do. Look at Kodak. Its decline isn’t due to it being poor at film processing, but because it is brilliant at film processing. And it’s the same with...

The Case Of The Half-Hearted Strategy

I was talking to a member of my client’s team earlier today. I have been working with the client and his team to shape their company’s strategy and clarify the organisation’s key goals and strategic agenda. In my meeting I noticed that the projects the executive team...